General Business/Contractual Conditions
As approved through the German Federal Cartel Office according to German Public Law Nr.B3-776000-A35/69.
iD-intertrace guarantees the Client that it will use the best means and efforts to fulfill each clients request in the most efficient and careful manner accordingly.
iD-intertrace and its employees will have no obligation or liability to the Client for any delay or failure of its network due to circumstances beyond its control. Detektei is not responsible for any resolutions or decisions made based on its investigations.
iD-intertrace determines the methods of fulfilling the Contractual Obligations.
The legal relationship between Client and iD-intertrace is based upon the contractual obligations and completion of the agreed service contract. At least one report in written form is to be provided. The Client agrees the information may not be used for purposes prohibited by laws and any regulations thereof. iD-intertrace are bound to confidentiality. All information is for the sole purpose of the client and not to be distributed to third parties. If it does the iD-intertrace has the right to seek suspension and termination of services immediately.
The client has no right to the sources of information. If the Client provides false information, the iD-intertrace can terminate the ordered services and has the right to bill the client for all services and expenses up to that date. The client can terminate the contractual order at anytime.
The iD-intertrace can only terminate for important relevant reasons. Compensation for a breach of contractual trust is not excluded.
The client agrees not hire second parties for the same casework or do their casework.
All legal holidays and non-normal business hours from 8:00 PM to 6:00 AM are billed according to established overtime charges. For casework abroad additional fees can be charged.
The completion can be made dependent on an appropriate advance payment. The right to interrupt work is possible when payments have been delayed. The right to charge additional fees is based on interests and bank charges as per lost monies.
All exceptional court ordered requests of the iD-intertrace relevant to the case require additional billing (expenses). Compensation paid by the Court unless stipulated by Court Order will be deducted from exceptional expenses.
The Client or iD-intertrace have the right to request the impartial and arbitral decision of the Federal Association of German Detectives in cases of non-agreement between Client and iD-intertrace.
The Federal Association of German Detectives decision shall be regarded as obligatory. Neither party is restricted, however, from seeking legal redress before an established Court. The Court of jurisdiction is the regional seat of iD-intertrace.